Cancellation & Refunds

If you are a consumer, you can cancel a service contract made online or by phone within 14 days of the day it was agreed, without giving a reason (Belgian Code of Economic Law, art. VI.47).

To cancel, send a clear message by email to blautr.srl@icloud.com or by WhatsApp to +32 494 19 80 01. You may use the model form below, but you do not have to.

We refund all payments received within 14 days of your cancellation, using the same payment method, at no cost to you.

• We start during the 14 days only if you ask for it in writing.
• If you then cancel, you pay only for the part of the work already done (art. VI.51).
• If the service is fully done within 14 days, at your written request and after you confirm you lose the right to cancel, the right no longer applies (art. VI.53).
• Hotel, transport, event and restaurant bookings for a fixed date are not covered by this right (art. VI.53, 12°). The supplier's own rules apply.

Costs paid to hotels, clinics, authorities or other suppliers follow that supplier's refund rules. We return any amount the supplier refunds.

Later milestones are never charged before they are due and approved by you.

To Blautr SRL, Chaussée d'Anvers 57, 1000 Brussels, Belgium — blautr.srl@icloud.com

I hereby give notice that I withdraw from my contract for the following service: [service]. Ordered on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature (only if sent on paper).

Write first to blautr.srl@icloud.com. We reply within 15 working days.

If we cannot agree, you can contact the Belgian Consumer Mediation Service for free: Boulevard du Roi Albert II 8, 1000 Brussels — www.mediationconsommateur.be.